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GET IN TOUCH

Talk to the admissions desk

Reach the admissions desk, book a campus visit, or send a request. Phone, WhatsApp, email and directions to Mayo International School.

Mayo International School campus entrance📍 Patparganj, East Delhi
GETTING HERE
🚇 Anand Vihar — 8 min🚗 Free visitor parking🚌 24 school routes

Book a campus visit

🏫 Tours Mon–Sat, 9:00–11:30 AM🎪 Open House — Sat 7 Feb

We confirm by WhatsApp the same working day.

WHO TO CONTACT

The right desk, first time.

🎓
Admissions

Seats, fees, scholarships, campus visits and the application process.

🚌
Transport

Routes, stops, timings, bus fees and anything about a delayed bus.

💳
Accounts & fees

Invoices, receipts, payment failures, concessions and refunds.

🛡️
Safeguarding

Child protection, POSH, anti-bullying and counselling support.

FEEDBACK & GRIEVANCE

Tell us — good or bad.

Complaints get a tracking number and land with the principal's office. Suggestions go to the academic board. Appreciation goes straight to the teacher concerned.

🔒 Confidential⏱ Reply in 2 working days#️⃣ Tracking number issued
96%
closed in 2 days
1.4d
average resolution
312
handled this year

All submissions are confidential — visible only to the principal's office.

WHO SEES IT — ESCALATION LADDER
Every step is logged against your tracking number.
WITHIN 24h
Class teacher / coordinator

First acknowledgement, with your tracking number and the name of the person handling it.

WITHIN 2 DAYS
Head of section

A resolution — or a written plan with a date, so you always know what happens next.

WITHIN 5 DAYS
Principal's office

Anything unresolved escalates here automatically — you don't have to chase it.

POSH and anti-bullying complaints go directly to the internal committee — mark the category and the submission bypasses every other desk.

CERTIFICATES & REQUESTS

Ask for a document — no queue.

Transfer certificate, bonafide, character certificate, duplicate mark sheet, fee receipt or a migration certificate. Raise it here and collect it from the front office when we message you.

⏱ 3 working days#️⃣ Reference number issued🖊️ Signed originals only
WHAT EACH ONE TAKES
Bonafide certificate2 DAYS
Character certificate3 DAYS
Transfer certificate5 DAYS
Duplicate mark sheet5 DAYS
Migration certificate7 DAYS
Fee receipt / statementSAME DAY

A transfer certificate is released once the account is clear; accounts will tell you the balance before you apply, not after.

WHAT DO YOU NEED?
📄
📄 Transfer certificate — what to bring

The account must be clear and the last report card returned. Bring a parent's photo ID; the TC is signed by the principal and handed over in person only.

You'll get a WhatsApp message when it's ready to collect. Originals are handed over in person against ID.

BEFORE YOU CALL

The eight things everyone asks.

Answered plainly. If yours isn't here, the front office picks up between 8:30 and 4:30, Monday to Saturday.

PRIVACY — WHAT WE DO WITH YOUR DETAILS
Last updated 1 April 2026
📝
What we collect

Only what an enquiry needs: parent name, mobile, email, the child's grade and, if you apply, the documents CBSE requires.

🎯
What we use it for

Confirming your visit, processing an application and school communication. Nothing else — no marketing lists, ever.

🚫
Who we share it with

Nobody outside the school, except CBSE and the Directorate of Education where the law requires it. We never sell or rent data.

🗑️
How long we keep it

Unsuccessful enquiries are deleted after one admission cycle. Student records are retained as CBSE record-keeping rules require.

To see, correct or delete anything we hold about you or your child, write to office@themayoschool.com — we respond within seven working days. Mandatory disclosure documents are published on the About page. About page →